Return & Refund Policy

Return period:
Customers may request a return within 14 calendar days of receiving the product (in accordance with EU law).

Conditions:

The item must be unused, in its original packaging, with tags attached.

Hygiene-sensitive items (e.g., lingerie, swimwear, earrings) cannot be returned.

Refund process:
Once the returned product is inspected, the refund will be issued within 7 business days to the original payment method.

A customer in receives a damaged dress → she sends photos → our team confirms the defect → we issue a full refund or send a replacement at no cost.